Consumer support Portal :- Knowledge is power, the more you read, the more you know.

Welcome Guest

Today is

View Messages

Direct Selling[ -ve 27 , +ve 1]

E-commerce[ -ve 24 , +ve 0]

Education[ -ve 4 , +ve 1]

Finance-Banking[ -ve 47 , +ve 0]

Food & Beverages[ -ve 9 , +ve 0]

General[ -ve 140 , +ve 0]

Health[ -ve 11 , +ve 0]

Home & Household[ -ve 24 , +ve 0]

Hotels & Resorts[ -ve 25 , +ve 0]

Housing & Real Estate[ -ve 16 , +ve 0]

Insurance[ -ve 13 , +ve 0]

Professional Services[ -ve 5 , +ve 0]

Shopping-Retail[ -ve 44 , +ve 1]

Telephone, Internet & Mobile[ -ve 85 , +ve 2]

Travel[ -ve 17 , +ve 0]

Utility-Cable/ Elect/Gas[ -ve 3 , +ve 0]

Vacation[ -ve 0 , +ve 3]

Vehicles[ -ve 66 , +ve 1]

My Contact Information


My Name	:	Debashis
Address	:	K-65D, Sheikh Sarai (Ph.-II), New Delhi, Delhi, India

Information About Company that Complaint is Against

Company Name	:	Mahanagar Telephone Nigam Limi
Address	:	New Delhi, India, Delhi
Person dealt with	:	not specified
Position of person	:	not specified

Details of Transaction

Transaction date	:	24/06/2009
Payment method	:	MTNL
Name of any Agency	:	not specified

Amount paid	:	$12
Signed Agreement?	:	Yes
Filed Law suit?	:	No

Message

Posted On : 20th Jul 2009

:3G prepaid mobile connection not activated even after one month

I purchased a 3G mobile connection (9013104002) on 24-June-09 from Sanchar Haat, Jor Bagh. However, even after passage of a month, I find that the above mobile connection is not yet energized and, whenever I want to use it, gives a message “Your phone is suspended temporarily”. I had already submitted the requisite Agreement form alongwith copy of photo ID. On enquiry with the Sanchar Haat Jor Bagh, I’m informed that they’ve sent all the documents to the Idgah office. Nevertheless, I again faxed a copy of my photo ID to MTNL on 10-July-09. I also made two telephonic complaints - No. No. 10800149100709 dtd. 16-July-09 & No. 19000053200709 dtd. 20-July-09. Yet, after all this, there is no resolution of my complaint & my phone is still not activated, much less on 3G. It's disgusting that MTNL is promising the moon to its 3G service users (including video calling and mobile TV), but can't get its act together to at least activate the services on new connection on priority basis, much less providing 3G functionalities. Good that MTNL is searching for partners to run its 3G services - MTNL is not competent enough to run normal services, leave along 3G which thrives on providing a superior experience. MTNL should just hand over its infrastructure to private players before the whole of its customer base shifts to operators providing better (or any!) customer service. But then what would happen to MTNL's fat cows who sit on their behinds and take their salaries while not caring for the consumers one bit.

How do you want this complaint resolved?

My mobile phone connection no. 9013104002 to be activated immediately and 3G functionality provided thereon.

What action have you taken to resolve this complaint?

(1) Called consumber helpline No. 1503. (2) Contacted the outlet - Sanchar Haat Jor Bagh - from where I purchased the connection. (3) Faxed the required documents to MTNL office on 10-July-09 (4) Made telehonic complaint No. 10800149100709 dtd. 16-July-09 (5) Made another telephonic complaint No. 19000053200709

Comments

No Comments Yet

Related Topics

Mesages

Posted By

Posted On

3G prepaid mobile connection not activated even after one month	Debashis	20th Jul 2009
Nit Recived An Internet Connection	Thangaraj	17th Jul 2009
New connectionAwaided	Thangaraj	17th Jul 2009
harassment by vodafone agents and their advocates	shail bala	6th Jun 2008
harassment by vodafone agents and their advocates	shail bala	6th Jun 2008
MTNL Delhi Broadband Issues	Dharmendra Singh	5th Jun 2008
defective mobile phone	Ashok	23rd May 2008
Pathetic Customer Service	Carolyn	14 Apr 2008
Misguiding customers	Nicola	4th Mar 2008
no response for renewal of internet	deepa	8th Feb 2008
Pages:(9)[1] 2 3 4 >> Last >>

Quick Links

Consumer Resources

	Overview
	Register a complaint
	Cancel your contract
	Contact your credit card company
	Contact Better Business Bureau
	What happens in court
	State, federal, private agencies
	How small claims lawsuits are filed
	How to prepare your lawsuit
	Seek legal action in other courts
	File a lawsuit in small claims court