 Category: Direct Selling |
 Posted By: Joe |
 Posted On :
8th Dec 2006 |
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| Earlier this year, we [VJL Enterprises] bought about 12 printer ink cartridges to stock up.
The first six or so worked without difficulty. Then, during early November, we inserted a new or filled one. But, our printer wouldn't recognize it. After troubleshooting, to no avail, our printer for wear and tear maintenance needs, we closely examined the used versus the newly inserted, filled one. Our discovery: The filled or unused cartridge was missing a "tab". On examining still another cartridge in our supply, the result was the same, a missing "tab". On calling the company, despite our good account status, were cited their refund policy: "Your past the 30-day refund standard; no exceptions!" |
| Category: Direct Selling |
Posted By: Joe |
Posted On :
8th Dec 2006 |
Comment |
Details |
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| Earlier this year, we [VJL Enterprises] bought about 12 printer ink cartridges to stock up.
The first six or so worked without difficulty. Then, during early November, we inserted a new or filled one. But, our printer wouldn't recognize it. After troubleshooting, to no avail, our printer for wear and tear maintenance needs, we closely examined the used versus the newly inserted, filled one. Our discovery: The filled or unused cartridge was missing a "tab". On examining still another cartridge in our supply, the result was the same, a missing "tab". On calling the company, despite our good account status, were cited their refund policy: "Your past the 30-day refund standard; no exceptions!" |
| Category: Direct Selling |
Posted By: Christian |
Posted On :
4th Oct 2006 |
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| On January 2000, I phoned Jensen Motors and was interested in buying a Jensen SV8 and wanted to have a testdrive.I was told that I could book my car for a down payment of £1100 + vat and as soon as they had a car I would be invited to test drive it, and if was not happy with the car I would get a full refund. Now its July 2002 and I have not yet been offered to testdrive the car and since early January I have tried to get a refund according to my rights in the signed contract. Mr Watters at Jensen Motors has offered me nothing and refuses to answer my calls or return my calls (Today- 1 July 2002- I had to introduce me as Mr Jameson in the reception) and voila Mr Watters was in just 10 seconds after the receptionist told me he was not in when I was Mr Jensen. When I finaly get hold of Mr Watters I am offered a list of explanations ranging from that he has put alot of stake in to the company him self to that they are under due dilligence to that they have no cash, and maybe he could pay me in installments?I am not sure on UK law but to me it sounds unreasonable that they do not pay me back right away. |
| Category: Direct Selling |
Posted By: Neil |
Posted On :
4th Oct 2006 |
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| Briefly I bought a PC from this company over the Internet and when I received it, it did not work correctly I went through the correct channels to obtain support from them to correct the problem but had to continuously send more than 1 email to get a response, indicating that it was urgent because I was losing time and money waiting for them to get back to me, I also tried to phone but the number was unobtainable. The last time, I sent 4 emails to them without a reply, so eventually asked for a refund, they sent me back a rude email which I replied to telling them I would fix the problem myself. I then received another email from the company telling me that the person who sent me the email had been removed from the company and how sorry they were and wanted to rectify the problem. The lady I was corresponding with then passed the email to the Chief Executive who was also rude when I said I either wanted a replacement or my money back. I would like to complain about the way I was spoken to and the fact that I now have a PC that still doesn,t work properly and never has done since I bought it and how the company are being totally unreason nable under the circumstances. If I were to forward the emails to you, you will hopefully agree how rude the company was and why I,m justifiably complaining to yourselves. Having bought many items from reputable companies over the Internet and had no problems what so ever, I believe some action should be taken to improve this company,s attitude to their customers. |
| Category: Direct Selling |
Posted By: Andrew |
Posted On :
4th Oct 2006 |
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| On 31st October 2001 I visited my local Hillarys supplier and ordered a blind for my kitchen. The blind was fitted to my satisfaction. However later that night I was in my back garden when I noticed that the blind was completely transparent when the kitchen light was on. I was obviously quite surprised, why would anyone want a blind that becomes transparent when an inside light is on. I wasnt at all happy with the situation. The very reason that I bought the blind was for privacy. A few days later I called the company to complain. Unfortunately in contradiction to their guarantee the person I spoke to did not seem in the least bit interested. He even suggested that I contact the fitters in order to resolve the problem. How could the fitters resolve this problem? He also suggested that I may get used to the blind as it is! Their guarantee states that their endeavour is to ensure that the customer is completely satisfied with his purchase. I was not remotely satisfied and I have since had the blind replaced by a more reputable company. They have supplied a blind that is fit for its purpose. I wrote to them to obtain a refund for the blind since it is not fit for its purpose and under the sale of goods act I am entitled to be reimbursed. They have refused to give a refund. As far as they are concerned, the facts about the blind mentioned above, do not justify one. |
| Category: Direct Selling |
Posted By: Christine |
Posted On :
4th Oct 2006 |
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| "This story has appalled everyone I have spoken to. My elderly mother-in-law has been left out-of-pocket and humiliated by this company. I hope it will be of interest to others My mother-in-law is 80 years of age, currently lives alone with help and has been diagnosed as suffering from dementia. Last summer, somehow, she signed a fairly complicated contract with a franchise of the cleaning company Selclene In return for a quarterly retaining fee of £84.50 Mr E of Selclene will supply a cleaner from his database, who cleans the house for a further hourly fee. We do not know how she was persuaded to become involved with Selclene as, obviously, she is unable to remember anything about it. As is the nature of her illness, she became confused about the matter and did not mention it to any one. It was not until a visiting family member found the papers and discovered that after just one visit, the cleaner had never returned. We looked at the contract and discovered that she would be unable to manage it, due to her dementia and could not have been able to understand it at the time of signing it.We therefore contacted Selclene, (all calls being handled by a call centre at their head office, we are not allowed to speak to Mr E directly or to Mr Gover, the Managing director. We explained that she could not possibly manage or understand the contract they had given her to sign, and requested that the money they had taken from her be refunded, given the circumstances. Selclene have refused to refund any of the money, since they believe that as they have acted within the law, she is not entitled to a refund. All they have offered is that she can still use the services of one of their cleaners (who she will have to pay separately) for the remainder of the time she has already paid for. Hardly very useful, since Selclene know she cannot understand how the system works!At one point, we suggested that we may seek recompense from Mr E through the small claims court. Selclene became very excited and explained that we shouldn,t do this since my mother-in-law would find the process of a court appearance and enforced medical ""harrowing if not embarrassing""! Selclene have also sent us letters informing us that we will have to prove that they were aware of her mental condition at the time she signed the contract. They maintain that she appeared fully aware of the implications and workings of it. This is despite the fact that she had been examined by a doctor prior to this event, where she was unable to tell him what the day or month was! We are disgusted by the uncaring, ruthless and intimidatory responses we have received from Selclene. Other organisations I have contacted are similarly shocked by their attitude and I have had some very helpful letters of support from some national and local organisations and publications. Should we be able to retrieve the money from Selclene we will certainly be donating it to an appropriate charity. The current state of play is that Selclene, in their last letter, still believe we have no legal grounds to appeal against them, and that it is a ""moral"" matter. If it is just a moral matter, should the company refund the money handed to them by an elderly, frail, lady, suffering from dementia and unable to understand the contract they gave her to sign?" |
| Category: Direct Selling |
Posted By: Charlie |
Posted On :
4th Oct 2006 |
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| My brother bought as gift voucher for a day,s tank driving from this company for my husband last Christmas, so the first contact date (1 November 2000) is approximate.We originally arranged to take the day in June and as a friend wanted to accompany us we paid £150 for an additional participant.We had to move the date and eventually settled on a date at the end of September. At this time we paid the £150 and Highland Events cleared the money but did not send us any confirmation.WE tried repeatedly to contact them but their phone was either engaged or the office closed.Eventually we got through about 3 weeks ago. They said they were having problems with the weekend we had booked, but a few days later confirmed that it was OK and that they would send the paperwork.Nothing arrived so we tried to contact them again. Their phone number now does not exist and their website is a blank black page so we assume they have gone bust. We phoned directory enquiries which gave us another number but this has also been discontinued. |
| Category: Direct Selling |
Posted By: Crawford |
Posted On :
3rd Oct 2006 |
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| "This is an email I sent to someone else who listed a complaint on Complaints.com about TRS Recovery Services.I don,t know if youver gotten your issue with TRS Recovery Services, Inc. resolved, but I do feel your pain. On June 6, 2006, I presented a $20 check to my doctor for co-payment for a medical exam, which his staff processed through electronic transfer - which turned out to be through TRS- and returned it to me on the spot. I thought nothing more about it because I received in return a receipt for $20..Much to my surprise, a few days later I noticed that my account was charged $25. I went to my bank, which immediately credited my account for $5. I thought nothing more about it until June 20th when I received a letter from TRS saying that I not only owed them $25, but an additional $26.56 in administrative fees. When I called TRS to get clarification, they treated me just like you. Totally unhelpful. They would not listen to the explanation, nor try to work with me to resolve the matter. I went to my bank, which told me that the issue needs to be resolved between TRS and my doctor. I informed my doctor. His office tried to explain the matter, but the TRS folks were totally uncooperative. I am in Texas and when I tried again today to contact TRS I kept getting a message that ""if you,re in Texas, circumstances beyond our control prevent us from responding to your call at this time. Please call back."" I got a similar message when I tried to just access their line regarding disputes. All of this makes me wonder what,s going on with this organization. At this point, I,m fairly put out with TRS Recovery Services about how I,ve been treated over $5 and their lack of interest in helping to resolve the matter instead of pressing so hard over a key punch error. If I knew then what I know now, I would have gone directly to my doctor and asked for my $5 back in cash.Right now, I have no intention of paying TRS anything." |
| Category: Direct Selling |
Posted By: Darryl |
Posted On :
3rd Oct 2006 |
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| I hired Hanson to put in a self contained air conditioning and heating unit. The name of the unit is Heil. Hanson will rip you off, he doesn,t do what he is supposed to do, he will take your money and run. What I mean is he was supposed to give me a certificate of insurance and paperwork of warranty which he didn,t do. Also I added another room and told them to come back and do the other room, he put small pipe in and it doesn,t heat or cool the room the way its supposed to. He will tell you he will do lots of things. He told me that he would take my old heating and cooling unit out of my double wide and make me a nice closet out of it. Hanson Heating and air is a thief, he will take your money. I advise anyone not to hire Hanson for anything cause he will rip you off the same way he did me |
| Category: Direct Selling |
Posted By: Jack |
Posted On :
3rd Oct 2006 |
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| "On 7/2/2006, Kirk Hudson sold us the Southerland Dreamliner twin mattress ""set"". We picked it up ourselves, but only after getting home did we discover that the mattress ""set"" was not the expected mattress and box spring, but mattress and box platform--no springs--just wood, cardboard, and fabric! We,d never heard of such a thing, and he never mentioned it. We called the store, only to be told that there was a $149.00 fee to be allowed to purchase a higher priced mattress. There were NO refunds! The mattress hadn,t even made it out of the plastic. He told us that the ""box platform"" was common in lower priced mattress sets, and you,d need to spend more than $500 on a twin set before you would get one. We called around--like we should have done before trusting this guy. Sure enough, Mattress Firm had a mattress set for around $200 with a box SPRING" |
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